Table of Content
This store credit has a lifetime validity and can be fully redeemed against the value of your future orders on the website. All Home and furniture items take 14 to 21 days to ship from our warehouse. All jewellery products take 7 to 15 days to ship from our warehouse.
Warranty paperwork is typically included in the packaging of the product. Many manufacturers who provide a warranty prefer to handle warranty claims directly. Some manufacturers prefer CITY Furniture to assist in warranty service. Should assistance be necessary, please contact the CITY Furniture Warranty Department through Customer Care. If you did not purchase the 1-Year or 3-Year In-Home Service program, CITY Furniture will charge a fee for delivery and/or pickup charges, if incurred, while handling the manufacturer’s warranty claim.
Warranty
Home Living Furniture does not, nor its vendors, guarantee exact finish on any product. If an exact finish is required, please send an email to Salesto request a wood sample, if one is available, before making a purchase. Additionally, all manufacturer measurements are approximate. Customer authorizes, understands and agrees that all charges, balances, taxes and fees as outlined in the order summary can be charged on credit card provided at time of sale.
To start the return process simply return your item to our distribution center, contact your salesperson, orText or Chat with us. If you would like to have us pick up your return, you can arrange for our delivery service to pick up the item for a pickup fee. All refunds will be processed promptly after the returned items are inspected.
return policy
If your item is problematic due to a perceived manufacturer's defect. Please provide photos and the manufacturer will determine if the defect falls within their policies. Please note that Home Furniture and Patio abides by and extends only those warranties, guarantees and decisions of the manufacturers represented on the website. Return the product using your preferred shipping method to the address you are provided. You will also find shipping timelines written under every product in the description section as well. Once the order is dispatched from our warehouse, tracking details will be emailed to you on your registered email.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs and 15% Restocking Fee will be deducted from your refund. Please email us prior to shipping and we will provide return shipping instructions.Returned items must be shipped to us within 30 days of receipt. If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement.
Returns & Refund Policy
Manufacturer warranties are ONLY applicable in the areas that we service. The customer is responsible for issues, manufacturers, or otherwise, if the product has been moved to a location different than the one where we originally delivered. Refer to the bottom of the site or a store representative so see the areas where we currently service. Please check with us prior to placing your order to learn if a restocking fee will apply. DAMAGED PARTS - If you discover a problem after you've accepted delivery, please email within 5 business days of receipt.
Photographs of damaged product and packaging must be submitted upon request. If your order is shipping by Truck Freight, or White Glove, please note the important instructions below. Please note that it takes approximately 7 to 14 working days for any returned product to reach us. Money Refunds are processed only after we receive the returned item and will be credited to your mode of payment.
Merchandise must be inspected by the customer or recipient prior to picking up and leaving Home Furniture Plus Bedding and Mattress Center properties. Home Furniture Plus Bedding and Mattress Center is not responsible for any damage or defect caused by transportation of the item. If you have a problem we will be glad to schedule an appointment for in-home inspection/investigation. Original plastic or other protective covering must be removed after delivery or pickup, otherwise warranty is voided.
The customer will be responsible for any greater price difference on the exchange. No refund will be given to the customer if the exchange difference is less. • No exchanges or refunds on clearance or “as-is” mattresses, custom orders, floor models, pillows, sheets, or mattress protectors/pads. No returns or exchanges on pillows, sheets, or mattress protectors. When you contact us, we will work with you to set up a pick-up date. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We may be able to help resolve the problem without requiring a return of the item. We will be happy to inquire about replacement for parts that may have been damaged. Please note that we may request for you to email/send pictures of damaged or defective parts to facilitate processing of the replacement parts. This helps us to identify the parts that may have been damaged and to expeditiously resolve your problem. Items returned within 1 day of purchase, but not in like-new condition will be subject to a restocking fee of 25% of the purchase price.
A refund or exchange may be requested at any time prior to your receipt of the merchandise. Your refund will include taxes paid and the cost of any additional protection or warranty programs purchased. Except where prohibited by law, a 15% restocking fee may be charged on returned merchandise or cancelled orders. Refunds may only be made if merchandise is in ” as-new” condition. ” AS-IS” and ” One Only” items are not refundable or exchangeable.
For situations where Delivery was selected but no down payment or deposit was made, the customer will be responsible any remaining balance. We highly recommend sleeping on your new mattress for a minimum of 30 nights for it to break in and to allow your body to adjust to the new comfort and support. We are a direct to you store making it easier and faster so you don't have to leave your home.
The staff was very friendly and we had great communication from the moment I purchased the TV stand. White glove delivery is a great benefit compared to other sellers that offer only curbside delivery. All mattress purchases are non-cancellable and non-returnable due to strict health code standards. If you need to make any changes or cancel your order, please send a written notice to
No comments:
Post a Comment